Shipping policy

Thank you for shopping with Velour & Co.

Order processing Orders are processed within 1-3 business days. Orders placed on weekends or public holidays begin processing the next business day. You'll receive a confirmation email once your order is on its way.

Delivery times Our pieces are shipped from our overseas production partners, which keeps our prices where they are but means delivery takes longer than a local store.

  • Caribbean: 10-20 business days
  • United States and Canada: 10-20 business days
  • United Kingdom, Europe and rest of world: 12-25 business days

These are estimates from the day your order ships, not the day you place it. Peak seasons, customs checks, and carrier delays can push delivery beyond these windows.

Tracking Where tracking is available, we'll send you a number by email. Please note that tracking for international shipments can be limited: updates may be infrequent, and a parcel can appear to sit at one scan point for several days while it is in transit or clearing customs. This is normal and does not mean your order is lost.

If your order hasn't arrived 30 business days after shipping, email support@velourandco.store with your order number and we'll investigate or arrange a replacement or refund.

Multiple shipments If you order several items, they may arrive separately and on different dates at no extra cost to you.

Customs, duties and taxes International orders may be subject to import duties, taxes or handling fees charged by the destination country. These are set by your local customs authority, are not included in our prices, and are the customer's responsibility.

Incorrect addresses Please double-check your shipping address at checkout. We can only change an address before an order ships, so contact us immediately if you spot a mistake. We aren't responsible for orders delivered to an address entered incorrectly.

Damaged or missing orders If your order arrives damaged, email support@velourandco.store within 7 days of delivery with photos and we'll make it right.

Questions Email support@velourandco.store⠋